Contact Us

FAQs

What are the shipping charges?

We offer free shipping on all domestic orders. For international orders, shipping charges may apply depending on the destination and order value.

How long will it take to receive my order?

For domestic orders, standard delivery takes 5-7 business days. International deliveries typically take 10-15 business days. We strive to deliver your order as quickly as possible.

What payment methods do you accept?

We accept a wide range of payment methods, including credit/debit cards, net banking, UPI, PayPal, and COD (Cash on Delivery) for select regions.

Are my payments secure?

Yes, your payment information is fully secured with industry-standard encryption and security measures. We use trusted payment gateways to ensure the safety of your transactions.

Can I track my order?

Yes, once your order is shipped, you will receive an email with the tracking details. You can use the tracking number to check the status of your order.

What is your return and exchange policy?

We have a hassle-free return and exchange policy. You can return or exchange unused items within 7 days of receiving your order. Please refer to our return policy page for more details.

How do I cancel my order?

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order is shipped, cancellation requests cannot be processed.

Do you offer customization on your products?

Yes, we offer customization services for certain products. Please reach out to our support team with your requirements, and we’ll be happy to assist you.

How do I contact customer support?

You can reach our customer support team via email at support@sheeshmahal.co.in or call us at +91 9574664659. Our support team is available Monday to Saturday, 10 AM to 7 PM IST.